Refund Policy
Last updated: October 2026
This policy covers the BreadTruth Pro subscription, sold through our payment partner Paddle. It explains how billing works, when you can cancel, and the limited circumstances in which we refund.
The short version
- You pay $39.90 per year and it renews automatically until you cancel.
- Pro unlocks the moment your payment clears, so you get the product immediately.
- You can cancel at any time and you keep Pro until the end of the period you already paid for.
- If Pro never activated, or the tools are broken for you, we will fix it or refund that period. That is a promise, not a statutory right.
- Change of mind after access has been granted is not refundable, except where the law says otherwise.
Billing
Payments are processed by Paddle.com Market Ltd, which acts as the merchant of record and handles sales tax and VAT. Your bank statement will show a charge from Paddle or a Paddle descriptor, not from BreadTruth. The annual subscription renews on the same date each year at the price shown at checkout.
Cancelling
You can cancel at any time from the billing link in your Paddle receipt email, or through the Paddle customer portal. Cancelling stops the next renewal. It does not automatically refund the current period, and your Pro access continues until that period ends.
Statutory withdrawal rights (EU, EEA, UK)
Consumers in the European Union, the European Economic Area and the United Kingdom normally have 14 days to withdraw from a distance contract. For digital content supplied immediately, that right is lost only if you give express consent to immediate supply and acknowledge that you will lose the right of withdrawal.
We ask for exactly that consent with the mandatory checkbox in the checkout window, and your purchase confirmation email records it. If you tick that box, you agree that Pro is supplied immediately and that the withdrawal right ends once access is granted.
If you are in the EU, EEA or UK and you believe this consent was not properly obtained, contact us. We will investigate and, where the consent requirement was not met, refund you.
Faulty or undelivered access
If you were charged but Pro did not activate, or a Pro tool returns an error, email us with your receipt. We will restore access or refund the affected period. This applies regardless of the no-change-of-mind rule and regardless of where you live — access to a working product is the thing you paid for.
Email address changes
Pro is tied to the email address used at purchase. If you started the subscription with an address you no longer control, contact us with your receipt and we will move the entitlement.
Chargebacks
If something has gone wrong, please contact us before opening a chargeback. We resolve access problems quickly and a chargeback is slower for you. Filing a chargeback that is not based on a genuine billing error may result in the subscription being suspended while it is investigated.
Contact
Email hello@breadtruth.com with the subject "refund" and your Paddle receipt or order number. We answer within two working days.
Nothing in this policy limits rights you have under mandatory consumer law in your country of residence.